EnquireLabs is an excellent post-purchase survey app to utilize and see where your customers came from. There are some cases where not all customer journeys will be tracked, for example, improper UTM setup, a customer not clicking on your ad, or a customer seeing an ad on a friend's Facebook before purchasing on their own device.

Our integration with EnquireLabs will help cover all these cases and more.

Integrating with EnquireLabs

On your dashboard, go to the Settings > Integrations and click: Connect to EnquireLabs

Generate a token, copy it, and click Save:

At any time, you can enter the screen and copy the token by clicking Copy to Clipboard:

Connect to TripleWhale from within EnquireLabs:

Paste the token from Triple Whale into EnquireLabs:

Click Save, and then you're good to go!

Structuring Your Questions in EnquireLabs

When a customer doesn't click on your ad but makes a purchase, you're left questioning where that customer came from. By creating a survey in EnquireLabs, you will hear from the customer and how they came about making their purchase decision.

Here's an example:

One more thing... How did you hear about us?

You can then choose the answers based on the marketing channels you run ads through... Facebook, TikTok, Snapchat, Pinterest, Instagram, Google, etc.

Where You Will See Enquire Labs in Triple Whale

Once you get everything set up within EnquireLabs, you will see it pulled into your Triple Whale dashboard on your Summary Page and it will tell you the percentage of customers coming from each marketing platform

EnquireLabs will also pull in under Pixel > Ads at the bottom.

*NOTE: Make sure the selected Attribution Model is Triple Attribution.

That's it! Now that you're connected with EnquireLabs!


Reach out to Customer Success if you have any questions!

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